This mark known as a pole mark results from the carpet being wrapped tightly around a cardboard tube for shipping.
Carpet pole mark.
Online showroom sales phone.
The mark probably is a pole mark as poglet s son has said.
A good stiff brush against the pile of the carpet will also help get the pile standing up again.
If the carpet is faulty then get intouch with the supplier they ll offer a refund or exchange for a new piece of carpet.
Thankfully the mark will disappear as the carpet becomes acclimatised and is vacuumed.
Roll or pole crush marks develop as a result of weight of the carpet on top of itself during storage or from the weight of other carpet rolls during transport.
Occasionally you may see a line running across a newly installed carpet about one foot in from a wall this line is not a seam it s known as a pole mark which is a result of the carpet being wrapped tightly around a cardboard tube for shipping.
Roll or pole crush marks is a common condition seen in newly installed carpet.
Stonegate carpets showroom is now located within our working warehouse therefore we must request that all carpet viewings are now by appointment only please.
At times a supported pole spindle is inserted into the roll core for storage and future cuttings.
Extra attention to this area during vacuuming will speed the process.
How pile reversal looks.
For more immediate results try light steaming of the affected area.
The direction of the pile is most noticeable in medium length saxony styles and is less noticeable in longer piles such as friezes when the pile is reversed in a cut pile carpet such as a saxony the light is reflected off the fibers in a different manner making the color of the carpet appear different either lighter or darker than the original color.
During handling a metal pole attached to a forklift is inserted into the carpet roll s core paper tube to lift and move the carpet rolls.