Case 1 2 Granite Rock Company Achieving Quality Through Employees

Achieving quality through employees 55.

Case 1 2 granite rock company achieving quality through employees.

Achieving quality through employees 47 chapter 2 quality theory 49 what is theory. For example inc s john case wrote a profile of granite rock a phenomenally successful quarry yes quarry in 1992. That record tops the on time delivery average of a prominent national company that granite rock benchmarked to improve its process. 49 is there a theory of quality management.

What specific attributes do the customers use to judge quality. Graniterock a california based mining and construction company was founded in 1900 but its journey toward improved quality did not start until many decades later. The managers at graniterock knew that a resulting decline in customer satisfaction was inevitable and responded to this. Quality and management fads 51 history of quality management 52.

Cultural perspectives on quality 50 arriving at a common understanding of quality using a contingency perspective of quality 50 summary 51 key terms 51 discussion questions 52 case 1 1. The case contains a brief history of the granite rock since its inception in 1895 until 1992 when the company received the malcolm baldrige national quality award. Managing quality day and night 53 case 1 2. Academia edu is a platform for academics to share research papers.

Achieving quality through employees this case presents quality through the management. Achieving quality through employees. Managing quality day and night 46 case 1 2. 51 a closer look at quality 2 1.

Achieving quality through employees.